Frequently Asked Questions
Everything you need to know about your Scicon Sports gear and orders.
How do I track my Scicon Sports order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for bike travel bags and eyewear?
We offer a 30-day return policy for all unused products in their original packaging. Please ensure that tags are intact and the item is securely packed to qualify for a full refund.
Do you offer a warranty on your products?
Yes, Scicon Sports provides a limited lifetime warranty on our bike travel bags and a standard two-year warranty on eyewear and technical apparel against manufacturing defects.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna or Apple Pay depending on your shipping destination.
Do you ship internationally?
Scicon Sports ships to over 50 countries worldwide. Shipping costs and delivery times vary by region and will be calculated automatically at checkout.
How should I clean and maintain my Scicon eyewear?
To maintain lens clarity, rinse with lukewarm water, use a mild liquid soap if necessary, and dry only with the provided microfiber pouch. Avoid using abrasive cloths or chemical solvents.